Frequently Asked Questions
Sizing
I ordered the wrong item or wrong size?
You may make corrections to your order anytime during preshipment. If your order has been shipped you can start an exchange at our returns portal to send back your item(s) for the correct size. If your items have not been shipped yet please call/text/WhatsApp us at 845-577-8826 as soon as possible
Please have your Order # on hand
When should I order a smaller size ?
When your garment no longer feel like its compressing you on the last latch and begins to slide and move around it is no longer effective and it is time to size down
Which size shaper should I order?
Please see our sizing charts. Also use your discretion as all women are shaped differently. We usually suggest women above an XL go one size up.
How do I measure my waist?
Use a tape measure to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement.
What if I have a long torso?
If you have a longer torso we recommend looking at our collection of vests they are just as effective and extend 2-3 inches lover to cover your entire abdomen.
Should I order a size down?
No, you should never order a size down. Shapers run slightly small so if you are not sure order your size,or a size up.
Shipping
Do you offer overnight shipping?
Yes we do offer overnight shipping for an additional fee . To arrange for your package to be sent to you overnight please call us at 1-845-577-8826 Monday through Friday 12PM - 4PM EST
Do You offer International shipping?
Yes, we do. We are able to ship to most countries outside of the Untied States. Please not that free shipping promotions do not apply to international orders.
How long does shipping take?
Shipping in the USA
Domestic(placed in USA) orders will be delivered within 3 to 10 business days depending on the shipping option you select.
Please note that these are estimated delivery times. Weekends and public holidays are not included.
All prices stated on the website will be billed in USD at checkout.
Packages may take longer to arrive during holiday busy season, up to 20 business days.
You will receive two emails from us after your order
- The 1st will confirm your order
- The 2nd will be sent when order is shipped and will contain tracking information.
Tracking Your Order
We will send you a shipping confirmation email when your order has been shipped. This email will contain a link that will take you directly to the USPS website to track your package. You will be able to track your package the entire way from when we print your label to delivery day.
Please allow up to 24hrs from receipt of tracking email for your package to show up in the USPS system.
PO boxes and APO/FPO or U.S. territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories.
INTERNATIONAL SHIPPING
We ship to most foreign countries. Note that the standard shipping time and fee will increase to $25 for international orders. Orders placed on weekends and select holidays are processed on the next business day
If you have any questios or concerns please feel free to shoot us a message or call us at 845-577-8826 Monday - Friday 12pm-4pm EST for immediate assistance.
I entered the wrong address, now what?
Please call or text us right away at 845-577-8826 so we can update your address. if your item ships before the address is updated, you will be responsible for postage to reship your shaper.
Do you ship to PO boxes ,APO/FPO and U.S. territories?
Yes, we do ship to PO boxes, APO/FPO and U.S. territories?
How can I track my package?
You will receive two emails from us after you place your order
- The 1st will confirm your order
- The 2nd will be sent when order is shipped and will contain tracking information.
The 2nd email will contain a link that will take you directly to the USPS website to track your package. You will be able to track your package the entire way from shipment until delivery day.
Please allow up to 24hrs from receipt of tracking email for your package to show up in the USPS system.
My package says delivered, but it's not here yet.
We hate when that happens too. Please allow another 2 business days to pass as the post office sometimes scans items in prematurely. If you still have not recieved your Items by then reach out to us and we will get to the bottom of it ASAP!
Where do you ship from?
We ship from our company warehouse located in Nanuet, New York, USA
Customer Service
Can I place my order over the phone?
Yes. You can place your order over the phone by calling 845-577-8826 Monday - Friday 12PM - 4PM EST.
How can I reach Killer Kurves ?
You can call/text/WhatsApp Killer Kurves Shapewear Monday through Friday 12PM to 4:00PM EST at 845-577-8826
All calls/texts/ WhatsApp after business hours will be returned the following business day.
You can also reach us via email at info@killerkurvesshapewear.com
Do you have a physical store?
No, at the moment we do not have a store front that is open to customers.
What is your mailing address?
Our mailing address is:
Killer Kurves Shapewear
228 E Route 59
Suite 442
Nanuet, NY
10954
Do you offer refunds?
Yes, we do offer refunds on unworn and unused garments within 30 days of delivery. To start your return please visit ourreturns portal.
Do you offer exchanges?
Absolutely! If your garment doesn't fit you for any reason we will gladly exchange it for you within 30 days of delivery.
Just head over to our returns portal, and we'll get your exchange going right away.
NOTE: Due to the nature of our Butt lifters we can not exchange them. BUTT LIFTERS ARE FINAL SALE
Where can I find my order number
After you place your order, your order number will be displayed on the confirmation page. You will receive an order confirmation email/text containing your order number.
Waist Trainer & Shapewear 101
What is waist training?
Waist Training is the gradual process of waist reduction using waist training garments to achieve a hourglass shape and slim the abdomen.
What are waist trainers
Waist Trainers are reshaping garments made of natural latex materials that re position, mobilize and breakdown adipose tissue (fat cells) in the stomach, waist and back giving a more defined waist lineresulting in a tighter, firmer, curvier figure.
HELP! I'm new to waist training
When getting a new Waist Trainer it should be difficult to get on and may require you to have assistance. Wearing it may be uncomfortable the first few hours but once it molds and take shape of your body it feel more comfortable. You can wear your garment on top of a shirt,camisole or against the skin either way iseffective.
Are waist training results permanent?
Results can be permanent but like any regiment maintenance is suggested. Once you reach your goal you should maintain by wearing your garments as often as possible.
Do I need to diet and exercise while waist training?
Maintaining a healthy diet and exercising regularly are the keys to living a healthy lifestyle, will compliment your waist training journey tremendously. We recommend all of our patrons combine waist training with regular exercise unless advised otherwise by a physician.
Is waist training safe?
Waist Training our garments is completely safe. Killer Kurves products are made of natural materials and also have flexi boning so you can move comfortably. If you have any health conditions or concerns please consult your physician before you begin waist training.
How do I clean my waist trainer?
Hand wash your garment and hang to dry only. You can also wipe the garments down with antibacterial or alcohol wipes. Placing your garment in a dryer may damage it .
Can I wear my shapewear after surgery?
Our garments can be used post-surgical procedure. However, we do not give medical advice and suggest you consult with our physician before using our garments.
Can I wear my garment while sleeping?
Many of our patrons swear by sleeping in their garments but it is not necessary. Using your garments consistently while you are awake will achieve the same results.
How many garments do I need
Like any other undergarment we recommend have multiple pieces so that you can wear your garments consistently, and avoid premature wear and tear.